Already at home with Diablo Pacific
Looking for a place to rent? See available rentals.
Pay rent, request a repair, and find the information you need throughout your tenancy.
Your portal and property support, together in one place.
Your online portal
Use your AppFolio account for rent payments and routine maintenance requests.
Sign in to your tenant portal to view your account and make a payment.
Tell us what needs attention. Include the location, a description, and helpful photos when available.
First time signing in? Contact the team if you need help accessing your account.
Get help with accessA little guidance
From collecting your keys to planning a move, start here for general guidance.
Your lease and the instructions supplied for your property contain the details specific to your tenancy.
Have another question?Review your signed lease and the move-in instructions provided for your property. Confirm key collection, any required payments, utility arrangements, and any insurance requirements with the management team. Record the property’s condition when you move in and report questions or concerns promptly.
Ask about your move-inUse the maintenance portal for a routine repair request. Include your address, the affected area or item, a clear description, and photos if the portal allows them. For active flooding or another urgent property issue, follow your property’s emergency maintenance instructions instead of relying on an online request alone.
Read emergency guidanceContact the management team before your lease ends to discuss your plans and ask about the renewal process for your property. Review any renewal documents and notices carefully. Your lease and the notices you receive explain the terms that apply to your tenancy.
Contact the management teamReview your lease and contact the management team about the required notice and move-out process. Ask about inspection arrangements, cleaning expectations, key return, and where to provide your forwarding address. Keep a copy of your communications and move-out records.
Ask about moving outUnder California law, a landlord generally must return your deposit, or an itemized list of deductions, within 21 days after you move out. Contact us for information about your deposit and move-out documentation.
Ask a deposit questionFor a fire, medical emergency, or a situation requiring immediate police assistance, call 911. For an urgent property maintenance issue, use the emergency maintenance instructions provided for your property. Do not rely on an online request alone for an urgent issue. Your lease or move-in information should contain your property’s emergency maintenance contact details.
View emergency contactsHere to help
Contact the team with questions about your account, portal access, or property. Include your name and property address so we can identify your tenancy.
Monday–Friday, 9am–5pm
For urgent issues, use the emergency guidance above.
